Creating a new support ticket

There are two ways to create a support ticket with us:

Help Centre Portal

To raise a new support ticket inside the portal, click on the ‘Submit a ticket’ button in the blue header at the top of the page.

You then need to fill in the following fields on the form:

• Requester - Your email address (this will be pre-filled if you’re logged in)
• Subject - Brief summary about the ticket
• Description - Full detailed description of the ticket being raised. Please include as much detail as possible to allow us to help you (do not include any identifiable data)
• Your organisation - What organisation or service you are currently working for/with
• Category - You need to choose whether your ticket is a request, a bug, a question, or general platform feedback

Once your ticket has submitted, you will see it (and any other existing tickets) under the ‘Tickets’ tab in the blue header at the top of the page.

Help Widget

To raise a new support ticket using the help widget, you need to be logged into the pdh.platform. 

In the blue navigation bar on the left, at the bottom of left of the screen, you will see a question mark icon. This is the button you need to click to open the help widget.

In here you can search and view any articles inside the platform. These are all the articles that are in the help centre portal. 

You can also submit a ticket to us by clicking the ‘contact us’ button inside the help widget. This will take you to the same form that is on the help centre portal, with the same required fields. 

Once your ticket has submitted, you can log into the portal and view it under the ‘Tickets’ tab. Please note you will need to be logged into the portal to view this.