If you have accidentally created a duplicate record for a service user and have added information to this, you will need to merge the data into one of the records and request that one be deleted.
For example:
"User 1A" was created on the 1st of June and data was added to the Notes and Tracking section.
On the 21st of June "User 1B" was created with the same personal information (name, email/home address, contact details) and new Notes and Tracking data is added.
First decide which user record you would like to delete and copy all data from this user record to the other record. Finally, notify the support team of the user record that needs to be deleted - please ensure you ONLY send the User ID.
Tips/Hints
If there are any Emails or SMS messages that need to be transferred please only add these to the notes section as you would resend the email/SMS if you attempted to add them again to the other record.
We recommend you delete the one with the least data added to it so that you have the least amount of data to transfer.
GDPR Note: Sharing identifiable data is a potential data breach (i.e. full name, full number) so if you include this in any ticket you raise we will need to delete the ticket and ask that you resubmit excluding this information.
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