Setup & New Features

Modified on Mon, 20 Feb, 2023 at 11:27 AM

For assistance with first-time users and navigating new features, we highly recommend using our extensive Help Centre:

Alternatively, you can reach out to our support team who provide training and assistance with any functionality, design or general queries.

Out of Scope

The following sections outline what is within the scope of support, and what is not.

Out of Scope	Example	Why isn’t this in-scope?
Asking what areas you need to complete as part of your role	Which assessments should I be completing?	This is a question relating to day-to-day operations and is something that is dictated by your organisation. We are the data processor, so cannot advise on what your organisation requires of you
Internal IT issues	I’m not getting any emails through	We do not have any access or control of your organisations email systems so cannot advise on these issues
Direct patient contact	I haven’t heard from a person I’m volunteering for, can you get hold of them?	We do not have direct patient contact as they are not clients of ours. This means we do not have a contract in place to speak with them directly, and needs to be done by the contract holder.