Adding new staff members

To add a new user to the platform you will need to raise a ticket with our support team to request this. 

Once your ticket has been picked up, our team will come back to you with a New User Request form to complete. 

This form is designed to capture all the information on the individual that you need adding to the platform, including their name, email, user role and the reason they need access to. It will also require sign off from a manager and returning to us.

Once we have this back it will be reviewed and your user will be added to the platform. Then they'll receive their email to set up their password for the platform.

They will also receive instructions to join our Help Centre which is separate from the platform. Here they can find our user guides and videos that will help them use the platform specific to their role. 

*Please note that the user guides are hidden behind a login on the help centre, so without setting up this account they will not have access to them.